The Beverley Holidays’ Team have raised countless smiles among guests this season and last week they raised a glittering trophy too when staff were awarded Gold for their outstanding customer service.
The Paignton-based holiday park group overcame tough competition from a record number of entries across Torbay to take the top spot in the coveted Excellence In Customer Service category of the Herald Express South Devon Business Excellence Awards 2017.
Judges commended the Beverley Holidays’ Team for their commitment to continually improving customer service through a clear and well-implemented customer care policy and company-wide customer service training initiative.
Director of Beverley Holidays, Nicola Furneaux, said: “Providing our guests with exceptional levels of customer service coupled with high-quality holiday accommodation continues to be at the heart of Beverley Holidays’ ethos.
“All our team members undergo a thorough customer service training scheme entitled ‘The Beverley Road To Excellence’ and we have invested heavily in our accommodation and facilities in 2017 to ensure we offer the best possible holiday experience.
As well as investing almost £1million in a state-of-the-art fleet of ‘glaravans’ complete with their very own private bubbling hot tub, the holiday parks’ Jetty Lounge, Bar & Terrace was treated to a six figure makeover transforming it into a stylish new space with unrivalled sea views.
Furthermore, the Reception area was also treated to a revamp courtesy of local design agency Fruition and a new and improved entertainment programme sees stars from stage and screen grace its Starlight stage this season including X Factor’s Sam Bailey.
In addition to this, as part of Beverley Holidays commitment to customer service, guests are also given a postcard on arrival encouraging them to vote for their ‘Customer Service Superstar’ which recognises team members who go above and beyond the call of duty.
Set in the heart of the English Riviera, Beverley Holidays is a family run group of holiday parks in Devon offering high- quality accommodation including holiday caravans, luxury lodges, camping and touring, coupled with a wealth of facilities offering fun come rain or shine.